Safety

The safety of our team members, patients, and colleagues is of primary importance. The prevention of accidents and injuries always comes first.

All HealthTeam Critical Care Transport team members receive extensive safety training including the National Association of Emergency Medical Technicians EMS Safety Course and the United States Department of Transportation Emergency Vehicle Operators Course.

In 2021, the National Association of Emergency Medical Technicians and the American College of Emergency Physicians selected our program as the recipient of the Safety in EMS Award. Sponsored by Horton Emergency Vehicles, the award was established to recognize an organization that has significantly contributed to advancing EMS practitioner and/or patient safety.

Safety Department Leadership

Our Safety Department Director holds a master’s degree in safety and has a Medical Transportation Safety Professional certification.

Utilizing the Safety Management System provides a structured approach to safety using the four pillars of safety policy, risk management, safety assurance, and safety promotion. The success of the program is the top-down, bottom-up approach that involves the crew’s interaction with management to make recommendations and approve safety across our fleet.

Just Culture

HealthTeam Critical Care Transport functions under a Just Culture model which promotes an atmosphere where the employee and organization learn from their mistakes rather than focusing the blame on the individual. Organizational response to unsafe acts or errors considers the origin of the error and circumstances under which it was committed.  A Just Culture creates an atmosphere of trust, encouraging and rewarding people for providing essential safety-related information. It is also explicit about what constitutes acceptable and unacceptable behavior.